Service Management Solutions

We are able to offer Service Management either as an all-in-one product or as a subscription based service. Whichever option you choose you will benefit from: real-time and historic performance reporting, business service dashboards, SLA monitoring and end-user response time measurements. Both options are centred around a Service Model which depicts the dependencies between all the components of the service.

Application availability and service level management solutions Indicative's all-in-one enterprise IT service management software proactively manages application performance across distributed IT environments with context, visualization and control of the entire service value chain. Their cohesive architecture enables IT organizations to evolve from event-based (reactive) technology management to proactive service level, application performance and business service management.

Hosted Service Management for web sites and back-end systems Totalmonitor combines the benefits of both Sitemonitor for external monitoring, and Applicationmonitor for internal monitoring. Not only do we provide you with a customers view of your website availability and performance but we can combine this with a detailed view of the internal infrastructure behind your website. We can even manage the whole solution if you are short on resources.