Testimonials

Aspen-Re Insurance, London, UK

For over two years, Diagnosys Internet Services Limited has been assisting Aspen Re in optimising the user performance of its business-critical under-writing system. Through the successful integration of Diagnosys’ consulting services within Aspen Re’s application support and delivery test programs, Aspen Re has been able to ensure that applications are deployed with end-user performance and system scalability that is understood and acceptable from an application performance perspective . This therefore benefits Aspen Re’s business by improving user-productivity and reducing business-risk.

Nick Carus, managing director and principal consultant at Diagnosys, comments on the failure of UK businesses to understand the importance of testing application performance prior to system deployment; “In our experience of providing application performance testing and optimisation services to the UK financial market over the past 10 years, more than 85% of all new customer application deployment projects fail in meeting business and end-user expectations of response-time performance. We constantly struggle to understand why, when company reputation, competitiveness and profits are so tightly linked to the performance of its core business applications”.

Nick continues, “The reason is a combination of organisations not doing sufficient performance testing of applications early enough in the application life-cycle, and not performing the right type of performance testing. Many customers view performance testing to be too complex and too costly to be integrated into pre-deployment test programs. This view is wrong. Our application profiling services are tailored specifically to be straightforward to integrate into time-critical application development and support programs, simple and fast to carry-out repetitively with minimal disruption, and provide the business with demonstrable and significant return-on-investment. Our experience of working with Aspen Re over the past two years has consistently demonstrated how effective these services can be, and the vital importance to the business in helping it better understand the performance of an application prior to deployment”.

Lisa Gibbard, Head of IT at Aspen Re, further reinforces this view;

“With a strategy of ‘Buy rather than Build’ in Aspen, it is important that 3rd party products perform in accordance with what a supplier purports on day one and continues to do so through an applications development life cycle. Working with Diagnosys Internet Services, enables us to highlight system and application constraints during the early stages of the project and determine an action plan accordingly. It enables us to have an open conversation with our suppliers, raise concerns and provides the performance reports to back us up.